Return Policy

Returns and Exchanges

At Egrama, Your Reliable Store, we strive to provide you with quality products that align with our commitment to ethical and sustainable living. If, however, you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original proof of purchase.

Initiating a Return

To initiate a return, please contact our customer support team at support@egrama.com within [number of days] days from the date of delivery. Our team will guide you through the return process.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

Exchanges

If you wish to exchange your item for a different size or color, please contact our customer support team. We will guide you through the exchange process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@egrama.com. We will arrange for a replacement or refund.
 Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods
• Gift cards

Contact Us

If you have any questions about our return policy, please contact us at support@egrama.com.

Policy Updates

Egrama reserves the right to update or modify this return policy at any time. Please check this page periodically for any changes.

Thank you for choosing Egrama. We appreciate your trust in our commitment to ethical and sustainable products. Your satisfaction is our priority.

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