This guide outlines the expectations and procedures for upholding superior quality in every product you list with us.

 

1. Product Standards and Criteria:

                       We take immense pride in curating a marketplace that reflects our commitment to quality, ethics, and customer well-being. Our success is rooted in the products we offer, which is why we have established stringent 'Product Standards and Criteria' to ensure that every item listed on our platform meets the highest benchmarks in manufacturing excellence, ethical practices, and customer satisfaction. This guide outlines the essential requirements your products must fulfil to join our community of trusted sellers and provide our valued customers with the best possible experience.
 

Food Products:

    - Food products accepted for listing on our e-commerce platform must adhere to stringent standards to ensure health, quality, and consumer satisfaction.

- The products must be formulated using natural and herbal ingredients exclusively. Chemical-free and preservative-free formulations are essential to maintain the purity and wholesomeness of the products.

- All ingredients used should be clearly indicated in the product description, enabling consumers to make informed choices based on their dietary preferences and restrictions.

- Manufacturers must adhere to rigorous hygiene and processing standards. The manufacturing facilities must be well-maintained and designed to prevent contamination, ensuring the utmost safety and quality of the products.

- Products must undergo thorough testing and quality control checks to validate their adherence to the criteria before they can be listed on our platform.

- The products should be free from harmful additives, artificial flavours, colours, and genetically modified organisms (GMOs). This ensures that consumers can trust the products as a source of pure and nourishing sustenance.

 

Cosmetics and Beauty Products:

- Cosmetics and beauty products must align with our commitment to promoting natural and ethical choices. These products should be sourced and formulated with care, reflecting a dedication to consumer well-being.

- The products should be free from harmful chemicals, toxins, parabens, sulfates, and other synthetic ingredients that could potentially harm the skin or the environment.

- Ingredients used in these products should be naturally derived or sourced from organic and sustainable sources.

- Manufacturers should provide detailed information about the ingredients used, highlighting their natural origin and potential benefits to the user's skin and overall health.

- Ethical sourcing of ingredients is crucial, emphasizing fair trade practices and environmental consciousness.

- Manufacturing processes should prioritize sustainability, minimizing waste and environmental impact.

- Products should be tested for safety and quality, ensuring they meet our stringent criteria before being listed on our platform.

 

Personal Hygiene Essentials:

- Personal hygiene products must be carefully chosen to prioritize the well-being and comfort of our consumers.

- These products should be safe, gentle, and effective in maintaining personal hygiene.

- Ingredients used should be free from harmful chemicals and allergens, and they should be clearly disclosed to help consumers make informed decisions.

- Products like natural soaps, eco-friendly menstrual products, and other hygiene essentials should contribute to the overall health and comfort of the users.

- Manufacturers must ensure that the products are created with consumer safety in mind and undergo necessary quality checks before being offered on our platform.

 

2. Quality Assurance:

At Egrama, we are dedicated to maintaining the highest level of quality for the products available on our platform. Our commitment to excellence is reinforced by our rigorous 'Quality Assurance' standards. These standards not only ensure the satisfaction of our customers but also uphold the reputation of both your brand and our marketplace.

 

Food Products:

- Manufacturers are required to establish and maintain a robust quality assurance process for their food products.

- This process should encompass regular checks at various stages of production, ensuring that the ingredients used are of the highest quality and that products are prepared under strict hygiene standards.

- Quality checks should include sensory evaluations, taste tests, and visual inspections to ensure consistency in taste, texture, and appearance.

- Adequate storage and handling procedures must be in place to prevent cross-contamination and spoilage.

- Regular microbial testing should be conducted to verify that products meet microbiological safety standards.

 

Cosmetics and Beauty Products:

- Quality assurance for cosmetics and beauty products involves stringent testing to ensure their safety, efficacy, and overall quality.

- Manufacturers should perform stability testing to assess the product's shelf life and performance over time, considering factors like temperature and light exposure.

- Sensory evaluations should be conducted to ensure consistency in color, texture, and scent.

- Skin sensitivity and compatibility tests should be carried out to assess the products' impact on different skin types.

- Batch testing should be conducted to validate the consistency of formulations from one batch to another.

 

Personal Hygiene Essentials:

- Quality assurance for personal hygiene products is essential to guarantee their safety and effectiveness.

- Manufacturers should perform product tests to ensure that items like natural soaps and menstrual products are gentle on the skin and perform as intended.

- Regular quality checks should be conducted to identify any potential defects or issues with the products.

- Quality assurance also involves thorough inspections of packaging materials to prevent leakage, contamination, or damage during transit.

 

Handicrafts, Wall Arts, Paintings, Toys, Home Decor:

- Manufacturers of handicrafts and artistic items should have stringent quality checks to maintain the artistic integrity and quality of their creations.

- Items like wall arts, paintings, and toys should undergo inspections to ensure that they are free from defects, damages, or imperfections.

- Quality control processes should include assessments of the materials used, craftsmanship, and overall aesthetic appeal.

- For toys and items intended for children, safety checks are paramount to ensure they meet the necessary safety standards and do not pose any hazards.

 

Clothing and Bags:

- Quality assurance for clothing and bags involves rigorous inspections to ensure that these products meet the highest standards of craftsmanship and durability.

- Clothing items must be free from defects, tears, loose threads, or uneven stitching.

- Bags should undergo tests to ensure that zippers, straps, and closures are functional and secure.

- Materials used in clothing and bags should be of the highest quality to ensure longevity and customer satisfaction.

 

 

3. Transparency and Authenticity:

Manufacturers must provide accurate and detailed product descriptions, including ingredients/materials used, manufacturing processes, and any certifications or standards adhered to.

4. Sustainability and Ethical Practices:

Manufacturers should adhere to sustainable and ethical practices throughout their production processes, considering environmental impact and fair labour practices.

5. Compliance with Regulations:

Manufacturers must comply with all relevant laws, regulations, and industry standards pertaining to the production and sale of their products.

6. Intellectual Property:

Manufacturers should hold the necessary intellectual property rights for the products they list and ensure that their products do not infringe upon any third-party intellectual property rights.

7. Product Liability:

Manufacturers are responsible for the safety and quality of their products. Any incidents related to product defects, health concerns, or safety issues will be the manufacturer's liability.

8. Listing and Removal:

Our platform reserves the right to approve or reject product listings based on their adherence to our standards and criteria. - We also retain the right to remove products from our platform if they are found to violate our terms or if quality concerns arise.

9. Data Protection and Privacy:

Manufacturers should handle customer data provided through the platform in compliance with data protection regulations and not use it for unauthorized purposes.

10. Collaboration Termination: 

Both parties have the right to terminate the collaboration at any time, following a reasonable notice period.

                    By collaborating with us and listing products on our platform, manufacturers agree to abide by these terms and conditions. Our commitment to providing customers with high-quality, ethically produced, and sustainable products is at the core of our partnership. These terms ensure that our marketplace maintains its reputation as a trusted source of products that align with our values and principles.